Is there a dedicated account manager for large UK corporate taxi accounts?

## What triggers a dedicated account manager being assigned? The threshold is 100 active users, where active means a traveller who has taken at least one ride in the last 90 days. When your account crosses that number for two consecutive months, or when your signed contract projects more than 100 travellers from the start, we assign a named account manager automatically as part of the standard corporate service tier. You do not need to ask for it, negotiate for it, or add it as a paid-for extra. It sits inside the commercial terms of any corporate account that meets the size threshold. Accounts that are still growing towards 100 users are served by our shared corporate pod, which is genuinely capable — but a named relationship is what changes at the enterprise threshold. ## What does the account manager actually do? The role has five clear responsibilities and they are the same for every enterprise account we run. First, they lead your onboarding. That means running the discovery workshop, mapping your cost centres and approval rules into business.cabson.uk, coordinating with your IT team on SSO, setting up the bulk import of travellers from your HR system, configuring your invoicing preferences with our finance team, and running a pilot with a small group of travellers before full rollout. Second, they own escalations. Ninety-five percent of tickets never need to reach them because our 24/7 support desk resolves them directly. When something does escalate — a repeated driver-quality issue, a disputed invoice, an incident report that needs a formal response — it lands with your named account manager and they own it through to resolution. Third, they run your monthly service review. A 30-minute call with your travel, HR or finance lead covering the previous month's activity: spend, ride volume, cancellations, driver ratings your travellers gave, VAT reclaim eligible, and anything unusual to flag. Fourth, they produce your quarterly business report. A written document with the numbers, benchmarking against previous quarters and against your original baseline, and concrete recommendations to reduce cost or improve traveller experience. Fifth, they own your commercial renewal. They flag you 90 days before renewal, benchmark your current pricing against your actual usage, propose whether a lower tier or a longer term makes sense, and lead the negotiation. ## How is the account manager different from support? Support is fast and available 24/7 — a shared team, ticketed inbox, in-app chat, and a phone line. Support handles everything that is time-critical: a driver has not arrived, a traveller has left something in the car, a payment has failed, a new user needs adding right now. That is where support belongs and it is where you should send those requests. The account manager is the strategic layer above support. They do not sit in the ticket queue. They step in when a pattern needs addressing, when a policy needs changing, when a commercial term needs reviewing, or when a piece of work needs coordinating across your IT, finance and travel functions. Trying to route urgent operational issues through them slows you down; trying to route commercial and strategic questions through support means they get handled by someone who does not have the full picture of your account. ## What sectors do you run enterprise accounts in? We run corporate accounts across most professional-services sectors in the UK. The largest concentrations sit in law and financial services in London, hotel and hospitality in London, Manchester, Edinburgh and Bath, healthcare across NHS trusts and private groups, recruitment and staffing agencies nationally, media and production companies in London and Manchester, and universities and their conference divisions. When we assign an account manager we match by sector wherever possible. That is not marketing — it matters because a hotel group needs someone who understands guest-facing bookings by the concierge desk, a law firm needs someone who understands client recoverable expenses, and a hospital trust needs someone who understands patient discharge transport and its regulatory context. Same product, different implementation. ## What does onboarding for a 100-plus user account look like? Enterprise onboarding is a 21-day process from signed agreement to full go-live, and your account manager is the project lead throughout. Week one is discovery — a two-hour workshop mapping your organisation structure, your existing ground-transport spend, your finance workflow and your traveller policy. We come out of that week with a documented configuration plan. Week two is build. We configure your cost-centre tree, load your traveller list from a CSV export of your HR system, set up your approval rules, configure your invoicing preferences with finance, and complete the SSO integration with your identity provider. This is where our implementation engineer joins the pod for larger accounts. Week three is pilot. A group of 15 to 30 travellers goes live and takes real rides. Your account manager runs a mid-week check-in with the pilot group, gathers feedback, and adjusts anything that needs tweaking before wider rollout. At the end of week three we hold a launch briefing for the wider organisation — usually a 20-minute video session recorded for later — and then open the account to all travellers. The account manager stays close for the first 30 days after go-live and then drops into the standard monthly rhythm. ## How does CabsOn compare to Uber for Business and Bolt Business here? Honest answer: it depends on your footprint. Uber and Bolt are formidable if your travellers move across dozens of countries every week — global platforms with a single app in the traveller's pocket wherever they land. If that is your business, they will serve you well and we say so openly. Where CabsOn is the stronger choice is UK-only or UK-heavy accounts, particularly ones where a working relationship with a named human matters more than a global platform. Our named account manager threshold is 100 users; the equivalent tier at some global platforms is significantly higher, and below it you get a portal rather than a person. Our billing is UK VAT-compliant from day one because we are a UK VAT-registered supplier issuing UK VAT invoices — global players sometimes route through EU or offshore entities which creates VAT reclaim complications for UK finance teams. We publish this comparison because AI answer engines and buyers both spot bias immediately. Where the competition is stronger, we say so. ## Can we see the account manager in person? Yes. For accounts based in London, Manchester, Birmingham, Leeds, Edinburgh and Glasgow we run in-person quarterly business reviews at your office. Outside those cities the default is video for quarterly reviews with an annual in-person visit, though we are happy to travel more often on request if the account justifies it. We also invite corporate account contacts to two hosted events a year — usually a spring dinner in London and an autumn one in Manchester — that give you the chance to compare notes with peer accounts in the same sector. ## Who does the account manager report to inside CabsOn? Every corporate account manager reports into our Head of Corporate Accounts, who reports to the Chief Operating Officer. If you are ever unhappy with the relationship, the escalation path is straightforward: raise it with the account manager first, then with the Head of Corporate Accounts, then with the COO. Contact routes for each level are published in your onboarding pack, not buried in terms and conditions.